Shipping

SHIPPING DETAILS

 

ITEMS IN STOCK

We no longer stock carvings and carving are unique, one of a kind custom order. Shipping usually takes 14 to 20 days to come to us. We inspect, rebox is necessary and on ocassion make repairs.

INSURANCE

We insure all items for full value and shipping cost.

CARRIERS

We use USPS for shoe box sized boxes and smaller. We use UPS for boxes larger than shoe boxes and Fedex for International shipping. Large orders (pallet size) we use one of three freight carriers, all with notable proven track records. Items coming from Israel come via FedEx.

RETURNS

We do not accept returns unless the item is a) damages) or b), we shipped the wrong item. In the event a wrong item is shipped, we cover return shipping. (So far this has never happened). In the event of shipping damage, we will take care of opening the case then you will need to be available to be contacted by the shipper for the following steps. Damaged items are rare, but when it does occur, it is usually resolved in 5 to 10 business days.

Kinors Harps, bucksaws and fire starters all have a one year warranty against craftsmanship defects. Simply take a photo, ship it to us for a RMA number. We will process the claim the same day. Aside from one bucksaw out of 1000, this has never happened.

Occasionally these policies update so please check between follow up orders.


Reseller of Tree of Life carvings from Bethlehem Israel Tree of Life
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